Get Web Chatty with Your Customer Service

February 2nd, 2010

Have you ever been on a Web site and needed more information about a product or service, but didn’t have time to wait your turn in the phone cue to speak to a customer service agent? If you are like me, the answer is yes.

I stay on the phone a lot as it is. Even though I have two ears I can only hold one phone conversation at a time effectively. So when companies have Web chat on their site, it makes my life a lot easier. I can virtually hold two conversations at once – one on the phone and one via Web chat. It makes me more productive. It helps me keep the plates spinning. And it causes me to be more loyal to the company who offered me this convenience.

Read the rest of my article on the Davinci Virtual blog.

Entry Filed under: Hot off the Press