Added Resources Smooth Installations of Windows 7

October 29th, 2009

With the launch of Windows 7, Microsoft also rolled out a new world of software support. Ironically, installations of the software giant’s flagship operating system are going so smoothly that Microsoft may not be getting much response to its new service.

Traditional live support via the phone, e-mail and chat are still available, but Microsoft has added new resources. For example, there is support through Twitter, a library of software “fix its” that can help consumers solve problems with a single click, and other diagnostic and repair tools available through Windows 7 itself.

“Windows XP had little built-in support, and Windows Vista included some diagnostics to assess network connectivity issues,” said Lori Brownell, general manager of product quality and online support at Microsoft. “But Windows 7 truly reflects broad customer feedback that has enabled us to build a comprehensive set of resources that solve customers’ most pressing problems and even keep them ahead of potential problems.”

Read the rest of my story on NewsFactor.

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